Use this guide only if this is your first time registering for any online banking platform with CoastHills. If you have previously registered for online banking with the Credit Union, this guide does not apply to you. You may proceed to login with your established online banking username and temporary password — which is 1234 and the last four of the primary account holder's Social Security Number.
Step 1: Enter initial credentials
After clicking on the Register link from the CoastHills home page (coasthills.coop), click "Sign Up" to begin, and you will be prompted for your member number and PIN. Your PIN is 1234 and the last four digits of the primary account holder's Social Security Number.
Step 2: Create username and Password
You will be prompted to create your username (up to 60 characters) and password (8-32 characters, and requiring at least one of the following:
Number, Letter, Special character).
The brief personal information section must be completed.
Step 3: Bill Pay Enrollment
Bill Pay gives you more control over your finances by allowing you to receive, view and pay bills all in one secure online location. You tell us who to pay, a business or an individual — then choose when to make the payment. You can even schedule payments in advance and set up recurring payments. Bill Pay allows you to pay all your bills from one place, and the electronic records of your payments keep you organized!
Just accept the terms by clicking both boxes above the button, and you are all set.
Step 4: Complete sign-up
Once you complete the registration process, you'll see a success message. Please click the “Confirm contact information” button.
Step 5: Verify Contact Details
When registration is successful, up to two phone numbers will be retrieved from your member file and will be listed as your multi-factor authentication numbers.
These numbers will then be used for authenticating any future unrecognized devices, using the Forgotten Password tool in the future, or authenticating via the Mobile App. It is important to confirm that the number(s are correct.
The email address you entered during registration will also be available as an authentication option.
You may edit your contact info on this screen during this initial login. For future changes, you will have to access your settings after fully logging in.
(Desktop)
(Mobile)
Step 6: Enter verification code and save device
You will then be sent a code, which will expire after 10 minutes and consist of 6 random digits.
If you are using your personal computer, consider registering it (by clicking "Yes, this is a private computer") so you do not receive the challenge screen each login. If you are on a public computer, choose “No, this is a public computer.” Either button takes you to Online Banking.
When selecting ‘yes’, a device identifier is left in several places within the user's browser. If cookies are deleted, the presence of the identifiers in other places could still allow the computer to be identified.
If you are using the CoastHills mobile banking app, you'll receive a phone call or text, which will require you to respond directly (i.e., pressing 1 when prompted on the call). Then you will be taken directly into the app and will not need to go through verification again, unless the app is uninstalled or has its data/cache deleted.
Can't access any of your contact options?
If you don't have access to either of your phones or email, please call us at (805) 733-7600 to confirm your identity and receive a manual code generated by your member services officer.
To use the code we provide you, click on the first link under “Questions?” Then click the “I can’t access one of these options” link to get to the screen where you can enter the code generated by the Credit Union.
