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Coast Hills

Our Response to COVID-19

Last updated: Tuesday, September 28, 2021


We are fully committed to both your personal and financial well-being and understand that during these uncertain times, help, guidance, and the ability to find the information you need in one place is important to you.

As developments continue to evolve, we commit to keeping you updated about how we are safely and effectively managing operations. Here’s what we’re currently doing to support you and the precautions we’re taking to protect our members and employees.

Branch Precautions and Options for Self-Service

Effective Wednesday, September 1, 2021, in accordance with guidance from the California Department of Public Health:

Santa Barbara & San Luis Obispo County branches:

  • Masks are required for all members entering a branch, regardless of vaccination status. 

While all of our branches remain open, we encourage you to use our self-service banking tools as most financial services and transactions can be managed through your desktop or mobile device:

Online & Mobile Banking - Check account status, pay bills, transfer money, deposit checks and more. Enroll in online banking and download and install our mobile banking apps for iOS and Android today.

Loan Pay - Pay your CoastHills loans1 from another financial institution by using our quick, easy and FREE service, Loan Pay.

Contactless Payments - Limit the number of times you hand your Visa® credit or debit card to another person by using contactless NFC payments with your mobile device or smartwatch. CoastHills Visa® credit and debit cards are each compatible with Apple Pay.

Online Messaging - Send a secure online message from your online browser or mobile device to member services. From our mobile app, select "More" then "Secure Messaging." From within online banking, look for the "Additional Services" link then select "Secure Messaging" from the drop-down options.

If you need to visit one of our branches, rest assured we’re taking precautions recommended by the Centers for Disease Control (CDC) as well as federal, state and local agencies, including:

  • Enhanced cleaning and sanitation processes
  • Protective shields at every employee station
  • Employees are required to wear a protective mask while working
  • Decals have been placed on the floors to maintain social distancing

Check our branch hours, search for our network of over 30,000 fee-free ATMs nationwide or you can call our 24 hour call center at (805) 733-7600 or toll-free at (800) 262-4488 – but please be aware that call times may vary and higher wait times should be expected.


Financial Assistance Options

Consumer Loan Skip-a-Pay Program

Our skip-a-pay program is here to provide you some relief if you are experiencing a hardship and are unable to pay your consumer loan (auto, RV, or signature loans) in full or on time. There is a $35 processing fee and members can skip up to two non-consecutive payments per calendar year. Credit cards, lines of credit and mortgages are not eligible.        

To qualify, you must have made at least five payments on your loan, and you must be a member in good standing. This program is only available for loans that are current or within the ten-day grace period.

Requesting a skip-a-pay is easy, login to online banking, select “additional services” then "skip a payment" and follow the simple steps. Click here to enroll in Online Banking.  You can also complete this form and mail it to us or drop off the form at any of our branch locations, however we do encourage you to use other options before coming to a branch. 

Reduced Payment Program

If you are still facing difficulties paying your CoastHills loans due to COVID-19, we're offering the Reduced Payment Program. This program is for all of our consumer loan products (auto, RV, signature loans, Visa credit cards and lines of credit) but does not include First Mortgages, HELOCs or Fixed Second Mortgages. 

To apply for our Reduced Payment Program, you must be current or less than 30 days delinquent on your loan. Applications for the Reduced Payment Program will be accepted until Friday, December 31, 2021. 

Applying for a reduced payment is easy. Simply complete this form and either email or mail it to us or drop off the form at any of our branch locations, however we do encourage you to use other options before coming to a branch. 

Mortgage Relief Options

Looking for financial relief for your CoastHills mortgage products because of pandemic-related hardships? The process will differ based on which type of loan(s) you have.

For first mortgages, or the original loan taken out on your property, please call CENLAR, our mortgage servicing provider, at (800) 223-6527 for information. Lines are open Monday through Friday from 5:30 a.m. to 5:00 p.m. and Saturdays from 5:30 a.m. to 2:00 p.m. All times noted are Pacific Time. Please have a recent statement on hand to relay your account number. Copies of your statements can also be found online through the online banking portal on our website. Call centers are experiencing higher volume than usual, and you may be asked to hold or request a callback.


Business Services Relief Options

The Small Business Administration (SBA) is now only accepting new Paycheck Protection Program (PPP) Loan applications from Community Development Financial Institutions (CDFI). For more information or to find a CDFI, please visit SBA.gov.

If you have previously received PPP funding through CoastHills Credit Union and are now looking to apply for Loan Forgiveness, please visit CoastHills.coop/PPPForgiveness.

For more information on SBA Coronavirus Relief Options, please visit SBA.gov.


Look Out for Fraud and Evaluate Your Finances

If you’re worried about your financial security,  take some steps to evaluate your situation. Times will surely be tough moving forward, but with relief programs on the way and some creditors and utilities evaluating policies to add leniency, don’t wait to act.

If you’re in a position to help your family or others in need of securing supplies, be aware that criminal activity is often heightened during a crisis. Recognize the signs of fraudsters looking to take advantage of your kindness or people’s desperation to purchase scarce items. We will never text or email members asking to be contacted about their account information.


COVID-19 Resources

For additional info about coronavirus (COVID-19), visit official sources such as the national Centers for Disease Control and Prevention (CDC).

Above all, practice safe habits to help keep you and your loved ones as healthy as possible.