Security

At CoastHills, protecting your account is our top priority! There are more ways than ever for scammers to find success in getting access to your banking information. That's why we aim to provide the most secure accounts imaginable while offering tips and information to help you protect your financial records.

Caller ID Spoofing Scams

One common type of fraud is known as "caller ID spoofing." Scammers will use software to setup robocalls and can change their number to make it appear you are receiving a call from a trusted business, such as CoastHills Credit Union. By imitating someone else, scammers will use a false identity, and oftentimes fear, to convince their target (you) to reveal sensitive information. If you receive a call from a known business and it seems suspicious, or if a caller asks you for your username and password, or other account information, you should hang up. Call the business back at their published phone number to confirm the people you are talking to were who they claim to be.

ATM Card Skimming Devices

The use of ATM card skimming devices is on the rise across the country. Please use caution when using any ATMs, either at CoastHills or elsewhere. If you see any evidence that the machine, card insert, screens, or keypads have been tampered with, do not use the ATM and report your findings to that financial institution. While skimming devices are difficult to detect, a sign of potential compromise is card reading failures. If your card is not read by the ATM, do not use the machine.

As a reminder, CoastHills will never call, email or otherwise ask for your username and password, account number, credit or debit card number, PIN or CVV code (the three digits on the back of your card). You can help protect yourself by making sure you choose a strong username and password that, at a minimum, mixes in small case letters, upper case letters and numbers.

If you've experienced suspicious activity, suspect your card may have been compromised or have any questions, please contact us at (805) 733-7600, or toll-free at (800) 262-4488.

Below are some more tips to keep your accounts secure:
• Identity Theft
• Credit Report Information
• Opt Out
• More Useful Tips
• Avoiding Social Engineering Attacks
• Online Banking Security Tips
• Mobile Financial Services