Between Visa® and CoastHills, we've got you covered.
If you lost your Visa credit card, need a phone number for non-urgent questions or are looking for information about anti-fraud security features, you'll find these helpful Visa resources, here.
Instant Issue
When you need a new credit or debit card, visit any of our 12 local branches and we'll print out your card(s) instantly.
Lost or stolen card
Notify CoastHills immediately at (805) 733-7600.
Important Visa credit card contacts
Member Service: (866) 839-3409
Card Activation: (800) 456-6870
Verified By Visa
Your online purchases come with enhanced security when you look for the Visa Secure badge on participating merchant sites. To learn more, click here to learn more.
Falcon Fraud Detection System
This service provides you with additional Visa Credit protection against fraud and theft. With the Falcon Fraud system, you receive continual monitoring of your card activity to help identify and prevent fraudulent transactions on your account. If you have any questions regarding the Falcon System, please contact call (855) 961-1602.
Visa credit card forms
CoastHills Credit Union is a full-service financial institution with 12 Central Coast locations throughout Santa Barbara and San Luis Obispo counties.
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Your questions answered
You can view your rewards points balance from the home screen within your credit card payment portal.
To access this, you'll need to log in to CoastHills Online Banking, select Additional Services, then Credit Cards. From there, you'll be taken to your credit card payment portal.
To redeem your rewards points, you'll select View Rewards from the home screen within your credit card payment portal. You'll be taken to the ScoreCard rewards site, where you can shop and redeem your rewards points.
If your debit or credit card has been blocked, please contact Falcon Fraud at (855) 961-1602, or if you are unsure if your card has been blocked for fraud, give us a call at (805) 733-7600 or visit one of our 12 local branches.
You can report your card lost or stolen and order a replacement from within Online and Mobile Banking.
From within Online Banking:
After logging in, select Additional Services then Card Management.
From within Mobile Banking:
After logging in, select More from the bottom right corner then Card Management at the top of the page.
Or you may give us a call at (805) 733-7600.
Travel notes cannot be placed over the phone. To place a note on your account, you can send a secure message in CoastHills Online Banking or visit a CoastHills branch.
To send a secure message, log in to CoastHills Online Banking. Select Additional Services, then Secure Messaging. Underneath the search bar, you'll click New Message and complete the ticket.
For mobile, you'll select More from the bottom of your screen, then Secure Messaging. Click on New Message and complete the ticket.
