Multi-Factor Authentication Preferences


An extra layer of security to ensure the safety of your accounts.

The first time you log in to CoastHills Online or Mobile Banking from a new device, you will receive a prompt asking to verify your identity one of three ways – text, call or authenticator app. Use this guide if you would like to edit your preferences and/or enable the authenticator app.

On your desktop -

Step 1: Log in to Online Banking

Visit CoastHills.coop and use the drop down on the right-hand side to enter your Online Banking credentials.

Step 2: Got to your settings

Select My Settings in the top right corner of the page.

Step 3: Edit your security options

Scroll down to Login & Security and select edit next to Security options.

Step 4: Review and make changes

Make sure to review your phone numbers to ensure they’re up to date. These numbers were automatically retrieved during the registration process. 

If you’d like to enable the authenticator app, click the button next to By authenticator to turn it on. You will need to download and register with either the Microsoft Authenticator or Google Authenticator app (your preference) from the Apple App Store or Google Play before you can proceed.

Apple App Store – 
Microsoft Authenticator
Google Authenticator

Google Play – 
Microsoft Authenticator
Google Authenticator

Step 5: Save your settings to generate a code

Click save at the bottom of the page. 

Once your preferences have been saved, you will receive a QR code and a 32-digit code – either of which you can use to connect your app.

Step 6: Connect your authenticator app

Open your authenticator app of choice and create an account, if you don’t already have one.

Microsoft Authenticator - 

 

Once you’ve created an account, or are signed in, click the + sign in the top right corner. You’ll be prompted to choose what type of account you’re adding, personal, work or other. To add Online Banking, select ‘Other.’ Once you make your selection, you’ll immediately be taken to the QR code scanner screen where you can either scan the code provided or choose to enter your code manually.

Scanning the QR Code: If you choose to scan the QR code, you simply allow access to your phone’s camera then point it at the QR code generated for you in Online Banking.

Entering Setup Key: If you choose to enter the 32-digit code provided to you in Online Banking, you’ll click the blue button that says ‘Or enter code manually.’ You’ll create an account name, then enter the 32-digit code and click enter.

Once you complete either option, you’ll see your CoastHills Credit Union account with generated code added to your dashboard. 

Your MFA preferences have now been updated!

Google Authenticator -

 

Select add a code or click the plus sign on the bottom right. You are then given the option of either scanning the QR code or entering a setup key.

 

Scanning the QR Code: If you choose to scan the QR code, you simply allow access to your phone’s camera then point it at the QR code generated for you in Online Banking. 

Entering Setup Key: If you select enter a setup key, you’ll need to first enter an account name – it can be whatever you want to title it, just make sure you know it’s for CoastHills Online Banking. Then you’ll enter the 32-digit code provided to you in Online Banking and select Add.

Once you complete either option, you’ll see CoastHills Credit Union added to your dashboard.

On your mobile device -

(You will not be able to set up the authenticator in Mobile Banking, it's only available for set up in Online Banking.)

Step 1: Log in to Mobile Banking

Open the app from either your Apple or Android device and enter your credentials.

Step 2: Find the More button in the bottom right corner of your screen

Step 3: Go to your settings

Select the gear widget in the top right corner, then My Settings.

Step 4: Edit your security options

Scroll down to Login & Security and select edit next to Security options.

Step 5: Review your phone number to make sure they're up to date

After making changes, be sure to enter your password and click save.

Your preferences have been updated!

Using MFA:

When you log into Online Banking for the first time on a new device, you will be prompted to use a multi-factor authentication. You can choose from the following options:
Text – will send a code to your registered mobile device.
Call – will call the phone number you have registered with MFA.
Authenticator – you will need to open the authenticator app on your mobile device to retrieve your code.

Once you have a code through one of the options above, you’ll enter it into the prompt within Online Banking. 

Before continuing on, if you’re accessing your account on your personal device, we recommend you select the button that reads, “Yes, register my private device.” This will save you time in the future and you’ll only have to complete this step again if you access your account from another device that isn’t already registered.

CoastHills Credit Union is a full-service financial institution with 12 Central Coast locations throughout Santa Barbara and San Luis Obispo counties.

FAQs

Your questions answered


Your PIN number is 1234 and the last four digits of the primary account holder's Social Security Number.

A CoastHills Member Services Officer at any of our 12 Central Coast locations can assist you with a wire transfer. To get started, you'll need the following information:

About you and the transaction - 
Your name and 13-digit account number

About the receiving bank - 
Financial institution name, address and routing number.

For transfers to CoastHills, please use the following information:

CoastHills Credit Union
1075 E Betteravia Rd
Santa Maria, CA 93454

CoastHills Routing Number: 322270822

You can easily sign up for eStatements from both Online and Mobile Banking. 

After logging in, select Additional Services then eStatements. From there, you'll click Enrollment at the top of the page, select Electronic then Submit. Review the eSign Agreement then select I Agree at the bottom of the page. 

While we are currently not offering Zelle or any other P2P payment solution through our Online and Mobile Banking platform, you can easily download any P2P payment app separately and link your CoastHills account to start sending and receiving money through your phone.  

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Here to help

No matter your inquiry, give us a call at (805) 733-7600, or use one of our other convenient contact methods.