Password Recovery - "I forgot my password."

Hey, it happens - life gets busy and sometimes passwords slip our minds. No worries! Getting back into your CoastHills Online Banking account is quick and secure. Just follow these steps and you’ll be up and running again in no time.

For security, online banking will lock you out if you enter the wrong password five times in a row. 

Step 1: Start at the Top
Head to the top of the CoastHills website, click the “Login” button, then choose “Forgot Password?” to get started.

Step 2: Confirm It's Really You
For your protection, we’ll ask you to enter one of the phone numbers you’ve already set up for multi-factor authentication. This helps us make sure it’s really you.

Security tip: If the wrong number is entered three times, the password recovery tool will lock. If that happens, just give us a call or stop by a branch and we’ll help you reset things safely.

Forgot Your Username?
No problem - just click the “Forgot Username” link and enter your email address. If it matches what we have on file, we’ll send your username straight to your inbox.

Note: You’ll always get an email notification whenever your password is changed or reset, just to keep you in the loop.

Step 3: Get Your Temporary Password
Once we’ve verified your phone number, we’ll send a 6-character temporary password by text or phone call.
(No emails here - just a fast, secure code straight to your phone.)

This temporary password is a mix of letters and numbers, and it expires in 30 minutes, so be sure to use it right away.

Step 4: Create Your New Password
Now you’re almost there. Enter the temporary password again, then choose a new password that you’ll use going forward. You’ll be asked to confirm it just to make sure everything matches up.

Use the SHOW/HIDE toggle to see what you’re typing if needed.

That’s It - You’re Back In!
Once your new password is set, you’ll be ready to go.