Password Recovery - "I forgot my password."


It happens all the time, no judgement here.

Of course, we don't suggest writing down your password because of security concerns. So if you forget, don't fret. Follow these instructions to get back into Online Banking in no time.

For security purposes, Online Banking will lock you out if you enter an invalid password five consecutive times.

Step 1: Access the tool by clicking “I can’t access my account” link.

Log in to my account

 

Step 2: Enter one of the two phone numbers that you've setup for multi-factor authentication.


NOTE: The Forgotten Password tool is disabled after 3 invalid phone number attempts are entered for your username. If you have locked up the Forgotten Password tool, you must contact us either in branch or by phone to proceed.

Can't access your account?

Forgot Username? This tool prompts you for your email. If the email address matches what is stored in Online Banking, an email will be sent to that email address with the username.

NOTE: Anytime a password is changed or reset, you will receive an email notification.

Step 3: The system will generate a 6-character temporary password (containing letters & numbers) to the phone via a voice call (or text if it is enabled). Sorry, email is not an option. Enter your password when prompted.


NOTE: The temporary password expires after 30 minutes.

We just sent you a temporary password


Step 4: You must enter your temporary password a second time, then create a new password and confirm. After doing so, you will be taken into Online Banking.


NOTE: The SHOW/HIDE links determine if the characters of the password are displayed or masked as you type them.

Success! You need to change your password

 

CoastHills Credit Union is a full-service financial institution with 12 Central Coast locations throughout Santa Barbara and San Luis Obispo counties.

FAQs

Your questions answered


Your PIN number is 1234 and the last four digits of the primary account holder's Social Security Number.

A CoastHills Member Services Officer at any of our 12 Central Coast locations can assist you with a wire transfer. To get started, you'll need the following information:

About you and the transaction - 
Your name and 13-digit account number

About the receiving bank - 
Financial institution name, address and routing number.

For transfers to CoastHills, please use the following information:

CoastHills Credit Union
1075 E Betteravia Rd
Santa Maria, CA 93454

CoastHills Routing Number: 322270822

You can easily sign up for eStatements from both Online and Mobile Banking. 

After logging in, select Additional Services then eStatements. From there, you'll click Enrollment at the top of the page, select Electronic then Submit. Review the eSign Agreement then select I Agree at the bottom of the page. 

While we are currently not offering Zelle or any other P2P payment solution through our Online and Mobile Banking platform, you can easily download any P2P payment app separately and link your CoastHills account to start sending and receiving money through your phone.  

Freedom Plus Checking

High-dividend, free checking loaded with fantastic perks.

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Here to help

No matter your inquiry, give us a call at (805) 733-7600, or use one of our other convenient contact methods.